Faq Frequently Asked Questions
- Seller contact's details
- Opening hours and telephone information
- How much are the shipping costs?
- How long will take the delivery?
- How will take place the delivery and what happen in case of absence of the receiver?
- Which are the payment terms?
- Is it possible to order an item not listed in the on-line catalogue?
- Is it possible to find the items for sale also in another reseller's shop?
- On-line prices are vat included?
- How to make the order in case of problems with the connection or with the server?
- Is it possible to cancel an order?
- What can i do in case i receive more than one purchase notice?
- Is it possible to ship abroad?
- How to order from abroad?
- Who should you contact in case of problems during the purchase or for technical questions?
- What should you do on receipt of goods ordered?
- How should i make a claim?
- Which kind of document will be issued for the purchase of the material?
- What to do in case of problems of surfing the site and / or display problems?
- What happen if the required item is not available and how is managed the problem?
- Links to third parties
- Law and jurisdiction
1. Seller contact's detailsSeller: PAROLIN RACING KART s.r.l.
Address: Via S.G. Barbarigo, 40 - 36060 Romano d’Ezzelino (VI) - Italy
E-Mail: Contact Form
VAT number: 00922800248
2. Opening hours and telephone informationAs an alternative to the e-mail, you can reach Parolin Racing Kart by telephone from Monday to Friday at the number +39.0424.571303, from 8:30 am to 12:30 pm and from 2:00 pm to 6:00 pm.
3. How much are the shipping costs?Shipping costs vary according to the number and the volume of parcels and the destination of the goods. However Parolin Racing Kart has agreed facilitated rates for all the national territory that will be indicated at the bottom of the order.
To know the amount of shipment:
- place the items in your cart, without obligation
- view the shoppingcart details
- select the destination country (to Italy enter the zip code) and click on "CALCULATE".
4. How long will take the delivery?
5. How will take place the delivery and what happen in case of absence of the receiver?National couriers deliver at the civic number and not to the floors. They are not obliged to call and fix an appointment except in ecceptional cases or if specifically required to the branch.
The delivery hours of the courier depend on the planned distribution or they are at the driver discretion.
In case nobody is present for the reception of the goods the courier must leave a notice of passage with a telephone number to contact in order to fix a new delivery.
6. Which are the payment terms?For the shipments in Italy they are accepted the following payment modalities:
- Credit Card
- Bank transfer in advance
- COD - Cash directly to the courier at the delivery of the goods. (Attention: the payment cash on delivery implies some fix extra costs determined and retained by the courier)
- COD - Cash on delivery with circular check addressed to PAROLIN RACING KART s.r.l. to be released directly to the courier at the delivery of the goods. (Attention: the payment cash on delivery implies some fix extra costs determined and retained by the courier)
7. Is it possible to order an item not listed in the on-line catalogue?Parolin Racing Kart accepts also orders made through the Contact Form or through the fax +39.0424.571301. You can also call +39.0424.571303. All the orders need to be written.
8. Is it possible to find the items for sale also in another reseller's shop?Yes, but it may happen that some on-line items are not available in the resellers shops and vice versa.
The customer service (tel. +39.0424.571303) will be able to indicate your nearest retailer.
9. On-line prices are VAT included?No, they do not include the VAT. All the prices listed in the website are VAT excluded. Any other tax or duty it is not included.
10. How can I make the order in case of problems with the connection or with the server?In case of difficulty in sending the order due to any problems with the connection or with the server, a written order can be send by e-mail through the Contact Form. It should be indicated the item code, the description, the quantity and eventually any extra information as size, colour, delivery address and a telephone number.
11. Is it possible to cancel an order?It is possible to cancel an order within maximum 24 hours.
It is really important the rapid contact (tel. +39.0424.571303) and sending an e-mail through the Contact Form.
12. What can I do in case I receive more than one purchase notice?A double click on the order confimation button may cause the reception of more than one purchase notice.
It is possible to cancel the indesired order by sending an e-mail through the Contact Form or by calling +39.0424.571303.
13. Is it possible to ship abroad?PAROLIN RACING KART s.r.l. ships all around the world by choosing a conventioned forwarder or an express courier agreed together with the customer.
14. How can I order from outside Italy?It is possibile to make the order directly on-line also for the Extra-Cee shipments. In this case the transport fees will be communicated at the reception of the order.
It is necessary to send an e-mail through the Contact Form and specify the delivery address (name and complete address, Country, City) and the material that you want to buy.
After this you will receive a quotation to the e-mail address you communicated.
To confirm the quotation just reply to the e-mail and then send a copy of the bank transfer. At the reception of the payment Parolin Racing Kart will immediately proceed with the shipment of the goods to the communicated delivery address.
15. Who should you contact in case of problems during the purchase or for technical questions?For any problem it is possible to contact the customer care: tel. +39.0424.571303 or Contact Form.
16. What should you do on receipt of the goods ordered?At the receipt of the goods it is necessary to check:
- The parcel is not damaged or wet.
- That the number of parcels matches with that one showed in the document of transport or invoice accompanying the goods.
17. How should i make a claim?Claims can be presented within 7 days from the receipt of the goods by sending a fax to +39.0424.571301. As alternative you can call the customer care tel.+39.0424.571303.
18. Which kind of document will be issued for the purchase of the material?Usually we produce an accompanying invoice. Sometimes it is also possible that, together with the goods, we also insert a document of transportation in the proper pocket of the parcel.
19. What can I do in case of problems in surfing the site and / or display problems?You can find some display or surfing problems if you enter different pages from the home page, previously saved in “favorites”. We suggest to enable the cookies and to verify if the set level of protection is too high.
20. What happens if the required item is not available and how is this problem managed?If for any extraordinary reasons one or more items are not available, PAROLIN RACING KART S.r.l. will contact the customer by telephone or e-mail to inform him/her about any longer waiting times due to the retrieval of the ordered item and/or to propose other products that in terms of quality/ratio are equivalent to those ordered.
21. Links to third partiesPAROLIN RACING KART s.r.l. does not assume any responsibility for material created or published by third parties with whom the website has a hyperlink ("link"). The user who decides to visit any linked website, will assume the risk and responsibility to take all measures against viruses or other destructive elements that may cause damage in any way.
- personal data showed in the information sheet will be used to send commercial information or to manage a future business relationship;
- these data will be processed by using manual, informatic and telematic instruments suitable to ensure the security and confidentiality of the data;
- the submission of data is mandatory for the proper performance of the service;
- the data collected will be exclusively used by PAROLIN RACING KART s.r.l. for the proper development of the relationship above mentioned.
See the Privacy Information